Shipping Policy

Last Updated: October 23, 2026

1. Order Processing Time

At MORPEK, we aim to process orders as efficiently as possible.

Orders are generally processed within 1–3 business days after the order is placed and payment is confirmed.

Order processing includes order verification, preparation, and fulfillment arrangements. Processing time is separate from shipping transit time.

Processing may take longer during public holidays, promotional periods, or when additional order verification is required.

Once your order has been dispatched, shipping transit time begins.

2. Shipping and Delivery Time

After processing, the estimated shipping transit time is 12–15 business days.

The estimated total time from order processing through delivery is approximately 13–18 business days.

Please refer to the following estimates:

• Order processing: 1–3 business days

• Shipping transit: 12–15 business days

• Estimated total delivery time: 13–18 business days

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, and other circumstances beyond our reasonable control.

If your order has not arrived within the estimated timeframe, please contact our customer service team for assistance.

3. Shipping Confirmation and Order Tracking

When tracking information is available, we will provide or make available the relevant tracking details after your order has been dispatched.

Tracking information may take some time to become active or display its first update after dispatch.

You can use the tracking details provided for your order to monitor its delivery progress.

If your tracking information has not updated for an extended period or you have concerns about your shipment, please contact us with your order number.

4. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient's name, street address, city, postal code, and contact details where required.

If you notice an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to correct address information before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the carrier.

Incorrect or incomplete addresses may result in delivery delays, failed delivery attempts, or additional carrier charges.

5. Shipping Fees and Additional Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the products ordered, destination, delivery method, and other applicable conditions.

Import duties, customs charges, taxes, or other destination-related fees may apply depending on the destination country's laws and the shipping arrangement. Where such charges are not collected at checkout, customers may be responsible for applicable charges imposed by the relevant authorities, subject to applicable law and the information provided at purchase.

Please review the final order total and any shipping information shown at checkout before placing your order.

6. Delays and Delivery Issues

Although we work to process orders promptly, delivery may occasionally be delayed by circumstances such as:

• Carrier operational delays.

• Customs inspections or clearance procedures.

• Severe weather or natural events.

• Public holidays or peak shipping periods.

• Incorrect or incomplete shipping information.

• Other circumstances beyond our reasonable control.

If your shipment appears delayed, please check the available tracking information first. If you need further assistance, contact service@morpek.com and include your order number.

We will review the available information and provide assistance where reasonably possible.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the affected item and packaging, where applicable.

After reviewing your request, we will determine an appropriate resolution based on the circumstances and applicable law. This may include:

• Replacement: Arranging a replacement item where appropriate and available.

• Reshipment: Sending the affected item again where appropriate.

• Refund: Providing a refund where a replacement or reshipment is unavailable or otherwise unsuitable.

Please wait for instructions from customer service before returning a damaged, defective, or incorrect item.

These procedures do not limit any mandatory rights available to you under applicable consumer protection laws.

8. Returns and Refunds

MORPEK provides a 30-day return request period beginning on the date of delivery, subject to applicable law and the conditions in our Return & Refund Policy.

To request a return, please contact service@morpek.com within 30 days of delivery. Include your order number and the reason for your request.

Please obtain return instructions before sending an item back. Return eligibility, item condition requirements, return shipping responsibility, and refund procedures are governed by our Return & Refund Policy.

If an item arrives damaged, defective, or incorrect, please contact customer service with supporting information so we can review the issue and determine an appropriate resolution.

For complete details, please review our Return & Refund Policy.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at service@morpek.com.

We will make reasonable efforts to accommodate cancellation requests received before processing or dispatch. However, cancellation cannot be guaranteed once fulfillment has progressed or the order has been handed to the carrier.

If an order has already been dispatched, please refer to our Return & Refund Policy for applicable return procedures.

Nothing in this section limits cancellation rights that may apply under mandatory local law.

10. Contact Information

If you have questions about shipping, delivery, tracking, or a delivery-related issue, please contact us.

Website:
https://morpek.com/

Website Operator:
Changsha Binghezi Consulting Services Co., Ltd.

Business License Entity:
Changsha Binghezi Consulting Services Co., Ltd.

Registered Address:
Room 366, Buildings 1-4, 1-6 and 1-8,
Jinqiao Market Cluster, Huangjinyuan Subdistrict,
Xiangjiang New Area, Changsha, Hunan, China

Customer Service Email:
service@morpek.com

Customer Service Phone:
+1 9207608268

When contacting us about an existing shipment, please include your order number to help us assist you more efficiently.

Thank you for shopping with MORPEK.

MORPEK — Smart Finds. Better Everyday.